0

Shipping policy

At Homitage, we aim to provide a seamless and efficient shipping experience for your customers. Please review our shipping policy below for detailed information on shipping times, costs, and procedures.

Processing and Shipping

1. Processing Time:

All orders are processed within 2 to 5 business days. Processing time includes order verification, quality check, and packaging.

2. Shipping Time:

After processing, orders are shipped and typically delivered within the following timeframes:

  • Domestic (United States): 5-7 business days
  • International: 8-20 business days

Shipping Costs

1. Domestic Shipping.

  • Orders over $74.99: FREE
  • Standard Shipping: $8.99

2. International Shipping.

We offer international shipping to the following countries only: Canada

  • Orders over $74.99: FREE
  • Standard Shipping: $9.99

Tracking Information

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.

Customs, Duties, and Taxes

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. If any of these charges apply to your order, Homitage is not responsible for them; they are the responsibility of the customer.

Refunds, Returns, and Exchanges

We stand by our quality guarantee. If you receive a defective or incorrect item, contact us within 14 days of delivery for a free replacement or refund — no returns are required.

We do not accept returns or exchanges for wrong sizes, colors, or buyer’s remorse. Please check size charts and product descriptions before ordering.

We process refunds within 14 days of approval and credit them to your original payment method within 5–10 business days. Shipping insurance is non-refundable.

You can review our policy on returns and exchanges here.

Missing or Lost Packages

1. Lost Packages:

If your package is marked as delivered but you have not received it, please contact our customer support within 7 days. We will assist in locating your package or arranging for a replacement.

2. Incorrect Address:

Please ensure that your shipping address is correct. Homitage is not responsible for packages delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at store@homitage.com

 

You might like